Come rain or shine, mail is delivered to every address in the United States by the U.S. Postal Service, but the digital age and onset of electronic communication has impacted the post office at unprecedented levels. As of the end of March, the U.S. Postal Service had a net loss of $1.9 billion and declining volumes of 88.1 billion pieces of mail.
“The volume has gone away and it’s probably not going to come back to the levels that we’ve seen,” said Mark Reynolds, U.S. Postal Service spokesman.
Despite the emerging challenges, the postal service has a competitive advantage with its workforce – specifically its carriers. Six days a week, carriers bring a face to their company and the ability to improve on customer satisfaction.
Every workday, James Hundley, 61, brings a professional work ethic, attitude and smile to the job. He’s spent his 17-year career on route 703 in the South Loop, building relationships and delivering satisfaction. He enjoys seeing the same people everyday, but greeting them in a different way.
“Each day you don’t know what a person is going through,” Hundley said. “But just by giving them some attention that can make a person’s day.”